![]() ![]() Network connectivity had returned to normal by about 10 a.m., the company said. “SaaS collaboration providers have significantly expanded their footprint in recent years this has placed a spotlight on their growth, overshadowing the risks that come with relying on cloud-based technology vendors,” said Raúl Castañón, senior analyst at 451 Research, a division of S&P Global Market Intelligence.Amazon’s massive cloud-computing operation Wednesday suffered its third outage in a month, briefly shutting down a vast number of online services critical to everyday life and highlighting again the vulnerabilities of an increasingly interconnected web.Īmazon Web Services reported on its status page that a power outage at a data center in Northern Virginia triggered connectivity issues starting around 7:30 a.m., disrupting a wide range of online giants, from the work chat rooms of Slack to the gaming store of Epic Games. This has been even more evident during the COVID-19 pandemic, with many collaboration vendors reporting substantial increases in users over the last 18 months as many businesses rushed to support remote work. ![]() ![]() #Awa outage softwareThese outages are generally resolved within a few hours, but the disruption that business users can face when unable to connect underlines the importance now of cloud software for many workers. Google, which runs its Workspace collaborative apps on its own cloud infrastructure, reported an outage that affected access to Gmail, Google Chat, and other tools for users in Europe just last month. #Awa outage OfflineA DNS issue caused connectivity problems for a small number of Slack users in September, for example, while Microsoft Teams, which is hosted on Microsoft’s Azure cloud, was knocked offline for multiple hours on two occasions in April, following a four-hour outage in March. While Software-as-a-Service (SaaS) vendors typically provide high levels of uptime, outages are not uncommon. The outage affected APIs at AWS’ US East 1 data center, the root cause related to “an impairment of several network devices,” AWS said on its service status page. Those services included the company’s Elastic Compute and DynamoDB cloud tools, which are used to host customer applications. ET Tuesday - the bulk of the workday for companies affected. Several other core AWS services were offline from roughly 11 a.m. (Slack declined to comment on whether the outage was the cause of its service issues.)ĪWS’ own Chime video meeting app was also affected, the company said. ![]() Slack reported issues with its audio chatroom “huddles” feature, email integrations, and file uploads Tuesday, but did not specify the disruptions were due to the AWS outage. Asana and Smartsheet said users were unable to access services for around two hours, while Trello experienced disruption to its “email to board” and “dashcards” features. The Tuesday outage at an Amazon Web Services data center affected services from several collaboration software vendors, highlighting how reliant companies have become on cloud providers for a variety of workplace tools.Īsana, Smartsheet, Trello, and Slack - all of which host their services on the AWS cloud - reported problems following the AWS outage. ![]()
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